MiPaw Support
Effective date: October 19, 2026
Need help with MiPaw on iPhone or Android? Email us and we'll reply within 2 business days. Please include your device (iPhone/Android), app version (Settings > About in MiPaw), and a short description.
Contact Us
Contact: MiPaw@lumexforge.com
FAQ
- How do I add another dog?
- Open your profile or the dog switcher and choose Add Another Dog.
- Why isn't my walk recording?
- Allow location "While using the app" and keep the walk screen open; MiPaw records walks only while that screen is open.
- I'm not getting reminders.
- Turn on notifications for MiPaw in your phone's Settings and in MiPaw's settings. On Android, also allow notifications for the "Dog care reminders" channel.
- How accurate is AI Meal Snap?
- Amounts are estimates; check and edit them before logging. Food-safety warnings come from our own reviewed list.
- How do I restore my subscription?
- Settings > Subscription > Restore Purchases, signed in with the same Apple ID or Google account.
- How do I cancel my subscription?
- iPhone: Settings > your name > Subscriptions. Android: Google Play > Payments & subscriptions > Subscriptions.
- How do I delete my account?
- See our Delete Account page.
- Is MiPaw a vet?
- No. For medical concerns or emergencies, contact your vet.